Effective Date: April 21, 2024
Welcome to Ideal Mobile Junction. We value your satisfaction and aim to make the returns and refunds process as straightforward as possible. Please review the following policy to understand your rights and responsibilities regarding returns and refunds.
1. Returns Eligibility
1.1. We accept returns for most products within 3 days from the date of purchase.
1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Additionally, it must be accompanied by the original receipt or proof of purchase.
1.3. Certain items are exempt from being returned, including SIM cards, software, and personalized or customized products.
2. Initiating a Return
2.1. To initiate a return, please contact our customer support team via one of the following methods:
– Email: imjwalsall@gmail.com
– Phone: 01922 626460/07400251252
2.2. Provide your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the return process and provide you with a return authorization (RA) number if your return is eligible.
3. Return Shipping
3.1. You are responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable.
3.2. For your protection, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.
4. Refunds Process
4.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4.2. If your return is approved, a refund will be processed to the original method of payment. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
5. Contact Information
If you have any questions or concerns regarding our refunds and returns policy, please don’t hesitate to contact us:
Ideal Mobile Junction, 71-75, Park Street, Retail multiples, Unit 26, Walsall, West Midlands, WS1 1NW, United Kingdom
Email: imjwalsall@gmail.com
Phone: 01922 626460 / 07400251252
We appreciate your understanding and cooperation in adhering to our refunds and returns policy. Thank you for choosing Ideal Mobile Junction.